PRIVACY POLICY

1. What information do we collect?

When you make a purchase from our website or enter our competitions you may be required to provide us with your postal address, email address and other personal information. You may provide or we may collect this Information by means of the following: 

1.1 Information you voluntarily provide to us

We collect and maintain Information that you voluntarily submit to us during any registration and/or use of our website for purchasing items such as ticket or merchandise. For example: 

• when checking out, you may provide us with certain Information including your name, email address, username, password, date of birth, region and demographic information; 
• when you purchase tickets, you may provide us with certain information including your address and payment information; and
• if you sign up to receive a newsletter or enter a competition or giveaway, you may provide us with contact information (e.g. email, telephone number, age and/or physical address); and
• you may provide us with information about your music or event preferences to customise our services. 


1.2 You can choose not to provide us with certain Information, but this may prevent you from gaining access to a service or limit the features that you can use on our website.

Our online services may collect the following data about you:

  • Country and location
  • Device type
  • IP Address; 
  • internet browser used to access the Online Services; and 
  • the advertiser ID, which is an identifier unique to you if you use an Apple or Android device, but which doesn't reveal your name.

1.3 Financial information that BeatCraze Events collects is used to authorise payment and bill you for products and services. When you make a purchase on BeatCraze Events, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and the companies that handle shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. 

Except as provided above, we will not share financial information with third parties without your prior consent. 

2. How we use your information?

We will use your Information in the ways described below and as described at the time that the Information is collected. 

2.1 To Provide the Services

In general, we use your Information as necessary or appropriate for our business purposes including to: 

• administer your purchase(s) us; 
• respond to inquiries or requests that you direct to us; 
• fulfil your requests for tickets or services; 
• send communications and administrative messages about our services; 
• personalise and better tailor the features, performance and support of our services; and
• analyse, and conduct research on user data and user interactions with our website. 

2.2 Marketing

Where you have provided us with the appropriate consents, and subscribing to our newsletters, we may send you marketing materials about products or services offered by us.

Some or all of the Personal Information collected during a promotion, competition, giveaway or survey ("Promotions") may be disclosed publicly in accordance with the applicable promotion terms. It may also be shared with other third parties as disclosed and consented to by you at the time of collection or in the Promotion rules. These third parties may include providers of prizes in order to update you of your status of your prize or other fulfilment needs or a co-sponsor who may use your Information to administer the Promotion or for their marketing purposes, but only in conformance with your consent. We are not responsible for their privacy policy or practices. When you participate in a Promotion, you are subject to any official rules for that Promotion, which may contain additional information about the specific privacy practices associated with the Promotion.

2.3 Advertising

Where you have consented for us to do so we may customise the advertisements that you see based upon: 

• the Information you voluntarily provide to us; 
• geographic location information, which we may determine from your mobile device, or other ways; 

We may process Advertising Data to show you advertisements for products or services provided via Our Services based on your previous purchases with us. The information we collect about you may be used to understand how advertisements placed have performed or how many people have viewed certain advertisements. It does not personally identify you or permit you to be treated individually. This process allows to provide you with adverts that are relevant an interesting to you.


3. How we disclose your information to third parties and where we store your data?

We may share your Information with third parties as specifically approved by you or under the circumstances described below. 

3.1 Disclosure for legal reasons

We may disclose your Information if we are under a duty to disclose or share your Information to comply with any legal obligation or in order to enforce or apply or fulfil our terms and conditions and other agreements or protect the rights, property, or safety of our customers or others. 

We use third party organisations to help provide a professional service to our customers. These organisations act as data processors and are strictly controlled in how they may/may not use your Information and we remain responsible for the protection of your Information. 

3.2 Promotions and Sponsors

Some or all of the Information collected during a promotion, contest or poll (“Promotions”) may be disclosed publicly. It may also be shared with other third parties as disclosed and consented to by you at the time of collection or in the Promotion rules. These third parties may include providers of prizes in order to update you of your status of your prize or other fulfilment needs or a co-sponsor who may use your Information to administer the Promotion or for their marketing purposes, but only in conformance with your consent. We are not responsible for their privacy policy or practices. 

When you participate in a Promotion, you are subject to any official rules for that Promotion, which may contain additional information about the specific privacy practices associated with the Promotion. 

3.3 Changes to our Company

In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Information may be among the assets transferred. You acknowledge that such transfers may occur and are permitted by this Policy. 

3.4 Comments and Messages

We may make comments, messages, and other interactive forums available on our website. You should be aware that any Information which you post to these interactive forums or otherwise choose to make publicly available, may be disclosed and available to all users who have access to that portion of our website. By using these interactive forums, you agree that we are not responsible for any Information that you disclose or communicate in such forums, and any disclosures you make are at your own risk. 

3.5 Disclosure of your personal information by law

You should be aware that we may release your personal information or financial information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with Resident Advisor Tickets, or to protect the rights, property or safety of Resident Advisor Tickets, users of the Site or others.

The Information that we collect from you may be transferred to and stored at a destination outside the European Economic Area including to Japan, US and Australia. Your Information may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting Information to us, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Information is treated securely and in accordance with this Policy and the Act.

3.6 You may opt out of any of BeatCraze Events' e-mail communications by unsubscribing to the email you receive in you inbox.

3.7 Securing your information

By submitting Information to us, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Information is treated securely and in accordance with this Policy. We follow appropriate security procedures in the storage and disclosure of your Information so as to prevent unauthorised access by third parties.

We have agreements in place with authorised parties which include standard data protection clauses adopted to ensure that appropriate safeguards are in place to protect your personal data.