1. What information do we collect?
When you make a purchase from our website you may be required to provide us with your postal address, email address and other personal information. You may provide or we may collect this Information by means of the following:
1.1 Information you voluntarily provide to us
We collect and maintain Information that you voluntarily submit to us during any registration and/or use of our website for purchasing items such as ticket or merchandise. For example:
• when checking out, you may provide us with certain Information including your name, email address, username, password, date of birth, region and demographic information;
• when you purchase tickets, you may provide us with certain information including your address and payment information; and
• if you sign up to receive a newsletter or enter a competition, you may provide us with contact information (e.g. email, telephone and/or physical address); and
• you may provide us with information about your music or event preferences to customise our services.
1.2 You can choose not to provide us with certain Information, but this may prevent you from gaining access to a service or limit the features that you can use on our website.
1.3 Financial information that BeatCraze Events collects is used to authorise payment and bill you for products and services. When you make a purchase on BeatCraze Events, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and the companies that handle shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
Except as provided above, we will not share financial information with third parties without your prior consent.
2. How we use your information?
We will use your Information in the ways described below and as described at the time that the Information is collected.
2.1 To Provide the Services
In general, we use your Information as necessary or appropriate for our business purposes including to:
• administer your purchase(s) us;
• respond to inquiries or requests that you direct to us;
• fulfil your requests for tickets or services;
• send communications and administrative messages about our services;
• personalise and better tailor the features, performance and support of our services; and
• analyse, and conduct research on user data and user interactions with our website.
Where you have provided us with the appropriate consents, or where the Act entitles us to do so, we may send you marketing materials about other products or services offered by us. In addition, where you have provided us with the appropriate consents, we may also pass your Information to one or more of our group companies or other selected third parties for ticket generating purposes.
However, we are fully committed to ensuring the rights and obligations set out in the Act and the Privacy and Electronic Communications Regulations 2003 are respected.
We believe that advertising is more interesting to you when it is relevant. Accordingly, where you have consented for us to do so we may customise the advertisements that you see based upon:
• the Information you voluntarily provide to us;
• geographic location information, which we may determine from your mobile device, or other ways;
• data we receive from third parties; or
• your visits to our website or your use of our services (commonly referred to as "Behavioural Advertising").
3. How we disclose your information to third parties and where we store your data?
We may share your Information with third parties as specifically approved by you or under the circumstances described below.
3.1 Disclosure for legal reasons
We may disclose your Information if we are under a duty to disclose or share your Information to comply with any legal obligation or in order to enforce or apply or fulfil our terms and conditions and other agreements or protect the rights, property, or safety of our customers or others.
We use third party organisations to help provide a professional service to our customers. These organisations act as data processors and are strictly controlled in how they may/may not use your Information and we remain responsible for the protection of your Information.
3.2 Promotions and Sponsors
When you participate in a Promotion, you are subject to any official rules for that Promotion, which may contain additional information about the specific privacy practices associated with the Promotion.
3.3 Changes to our Company
In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Information may be among the assets transferred. You acknowledge that such transfers may occur and are permitted by this Policy.
3.4 Comments and Messages
We may make comments, messages, and other interactive forums available on our website. You should be aware that any Information which you post to these interactive forums or otherwise choose to make publicly available, may be disclosed and available to all users who have access to that portion of our website. By using these interactive forums, you agree that we are not responsible for any Information that you disclose or communicate in such forums, and any disclosures you make are at your own risk.
3.5 Disclosure of your personal information by law
You should be aware that we may release your personal information or financial information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with Resident Advisor Tickets, or to protect the rights, property or safety of Resident Advisor Tickets, users of the Site or others.
The Information that we collect from you may be transferred to and stored at a destination outside the European Economic Area including to Japan, US and Australia. Your Information may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting Information to us, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Information is treated securely and in accordance with this Policy and the Act.
3.6 You may opt out of any of BeatCraze Events' e-mail communications by unsubscribing to the email you receive in you inbox.
3.7 Securing your information
We follow appropriate security procedures in the storage and disclosure of your Information so as to prevent unauthorised access by third parties. We also require those parties to whom we transfer personal information to comply with the same. However, unfortunately, the transmission of information via the Internet is not completely secure. So, we cannot ensure the security of your Information transmitted by you to us via the internet. Any such transmission is at your own risk and you acknowledge and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of your Information, except to the extent we are required to accept such responsibility by the Act. Once we have received your Information we will use security procedures and features to prevent unauthorised access to it.